AEROREST SUPPORT
How Can We Help?
Whether you need help with your AeroRest product, have a warranty question or need assistance after your purchase, we want to make finding the right support straightforward.
Choose the type of help you need below to find the right next step.
START HERE
Find The Support You Need
For warranty, returns and delivery-related issues, the retailer where you purchased your AeroRest product is your first point of contact. For general product information and help, AeroRest is here to guide you.
PRODUCT HELP
Using Your AeroRest
Need help with setup, inflation, deflation, care or general product use? Have your product name or model ready so we can help you more efficiently.
WARRANTY & SERVICE
Something Not Working?
If your AeroRest product develops a problem, contact the retailer where you purchased it. Your retailer is your first point of contact for warranty claims.
RETURNS
Need To Return A Product?
Returns are handled by the retailer where your AeroRest product was purchased. Please follow the return instructions provided by your retailer.
DELIVERY ISSUES
Damaged Or Incomplete Delivery?
If your order arrives damaged or incomplete, take clear photos of the product and packaging and contact your retailer as soon as possible.
BEFORE YOU GET IN TOUCH
A Few Details Help Us Help You
Having the right information ready can help your retailer or our support team understand your question more quickly.
01
Your Product
Have the AeroRest product name, size or model information ready where possible.
02
Proof Of Purchase
Keep your order confirmation, receipt or other proof of purchase available for warranty or retailer support.
03
Photos & Details
Describe the issue clearly and include photos or video where these help show what is happening.
WARRANTY & SERVICE
Start With Your Retailer
Your AeroRest product should be supplied in good condition and perform as can reasonably be expected during normal use.
If you experience a problem, contact the store or webshop where you purchased your product. Your retailer can review your purchase and guide you through the appropriate warranty process.
STEP 1
Contact your retailer
Contact the store or webshop where the AeroRest product was purchased.
STEP 2
Share the relevant information
Provide proof of purchase, a clear explanation of the issue and supporting photos where relevant.
STEP 3
Your retailer will assess the next step
Depending on the situation, your retailer will explain how the case can be handled.
PRODUCT HELP
Need Help With Your AeroRest?
If you have a question about setting up, using or caring for your AeroRest product, we can help point you in the right direction.
Include the product name or model in your message so we can identify the correct product information more easily.
AFTER YOUR PURCHASE
Returns & Delivery Issues
Your retailer manages your order, delivery and return process, so they are the right place to start if something has gone wrong.
RETURNS
Returning Your AeroRest
Return conditions and instructions can vary between retailers. Contact the retailer where you purchased the product or follow the return instructions shown in your order account.
DAMAGED DELIVERY
Arrived Damaged?
Take clear photos of the outer packaging, shipping label, damage and the product itself before disposing of the packaging.
Contact your retailer with these photos and your order details so they can review the delivery.
STILL NEED HELP?
We’re Here To Point You In The Right Direction
For general AeroRest product questions, contact us. For questions about an order, warranty claim, return or delivery, please contact the retailer where your product was purchased.